TICKETGUARDIAN FULL ATTENDEE COVERAGE POLICY T&C's
TicketGuardian, herein referred to as the Company, will pay you, herein referred to as the Certificate
Holder, the benefits described within this policy.
In the event of a covered loss, the Certificate Holder can file a claim via claims.ticketguardian.net or by
emailing firstname.lastname@example.org. The Certificate Holder must provide a claim form, invoice (proof of
value), and any additional documents requested by the claims agent.
Company will pay non-refundable Ticket Cost, less any refunds, tax and shipping up to the limits specified
on your policy.
Coverage goes into effect after 24 hours from the time the tickets are purchased and remains in effect until
the start of the event the tickets were purchased for. If the event is within 24 hours, the coverage is effective
The coverage has a limit of $2,500 for each certificate issued. Coverage is issued on a per-ticket basis.
If for any reason you are not satisfied with your purchase, you will be reimbursed the full purchase price
less the cost paid for this coverage.
The Certificate Holder will be allowed a one-time transfer of coverage should the original date be
rescheduled to a date no later than 10 calendar days from the original event date. Coverage can only
be transferred once and will be void for any successive rescheduled dates. Rescheduled location must
be at the same venue or no further than 5 miles away from the original location.
Coverage is not available under this certificate for any of the following:
Event Cancellation by the venue or promoter for any reason unless a rescheduled date is offered
within 10 calendar days from the original event the coverage was purchased for.
Event Rescheduled more than 10 calendar days than the original scheduled date the coverage was
purchased for and/or any event rescheduled to a different location, or venue more than 5 miles away
from the original location.
Unlawful acts committed by the Certificate Holder or their Family Members (covered or not), government
intervention or regulation, Terrorism, war, acts of war, Epidemic, Pandemic, pollution, threat of pollutant
release, civil unrest, civil disorder, natural disasters
The Certificate Holder provides incorrect data or facts to Company.
The Certificate Holder uses the tickets for the event.
The Certificate Holder gives, sells, or trades the tickets to another party.
Covered Peril must occur during the Coverage Period and be reported no later than seventy-two (72) hours
after the Start of the Event.
No suit, action or proceedings for the recovery of any claim under this coverage shall be sustainable in any
court of law or entity unless the respective action is commenced within twelve (12) months after discovery
by the Certificate Holder of the issue giving rise to the claim, provided however, that said time limitation is
invalid by state law where this coverage is issued. In that case and such claim shall be void.
No authority is granted to any agent or person to alter, waive, modify, or make representations on any
provisions of this Certificate.
Any covered loss will be promptly paid to the Certificate Holder or their Assignee upon completion of an
Coverage will void upon discovery that the Certificate Holder misrepresented or concealed any material
facts or circumstances, false accounts with or without the intent to deceive, relating to the claim filed, be it
prior or following the covered peril.
The Certificate Holder agrees to take any and all actions possible to minimize additional loss from any
Upon payment for covered peril, the underwriters shall be subrogated to all the rights of the Certificate
Holder. The Certificate Holder specifically covenants and agrees to aid the Company in all manners
possible to aid in securing the reimbursement of said covered peril. In the event the covered peril is a result
of fraudulent activity from an employee of the covered venue/event or cause of covered peril, the
Certificate Holder will take action against the carrier and not hold Company responsible for claims
associated with said activity.
Upon settlement of a claim, the Company assumes all rights to the full or remaining value of the ticket. The
Certificate Holder is required, upon request of Company, to surrender ticket to Company. In the event the
Certificate Holder uses tickets to attend event, the Certificate Holder must reimburse the Company the
amount paid in full for their claim immediately.
This agreement is between the Company and the Certificate Holder. This paragraph sets forth the terms and
conditions which apply to the use by you of the Company intellectual property and any other subscription
product or service offered for sale by the Company and/or its affiliates. The right to use any product or
service offered by Company is personal to you and is not transferable to any other person or entity.
Company reserves the right to make changes to the Company’s sites, policies, and these terms at any time
This Certificate shall be construed and interpreted in accordance with the laws of the State of California.
The parties agree that any and all claims or disputes arising out of the Certificate or performance of the
Certificate shall be brought in Los Angeles County.
The Certificate Holder agrees to INDEMNIFY AND HOLD HARMLESS Company and its underwriters
from any loss, liability, damage, or costs, including court costs and attorney fees that they may incur due to
misreading, misunderstanding, and not following the coverage requirements as per this Company
Certificate or as endorsed
California Residents: We are doing business in California as TicketGuardian
Certificate Holder: The person for whom the coverage outlined herein was purchased.
Company: TicketGuardian and its agents.
Coverage Period: Time during which payment for occurrence of covered peril is available, beginning on
the Effective Date (date coverage purchased) and ending on the Termination Date (upon the start TIME and
date of the event coverage at the time the policy is purchased for).
Epidemic: A widespread occurrence of an infectious disease in a community at a particular time.
Event Cancellation: Any event that has been cancelled in its entirety, has been rescheduled to a date
more than 11 days from the original scheduled date the tickets were purchased for, or is rescheduled
to a different venue that is more than 5 miles away from the original location.
Family Member: Spouse, child, spouse’s child, cousin, daughter-in-law, son-in-law, brother, sister, mother,
father, grandparents, grandchild, step-brother, step-sister, step-parents, parents-in-law, brother-in-law,
sister-in-law, aunt, uncle, niece, nephew, guardian, ward.
Felonious Assault: Intent to commit a serious crime, felony done with evil heart or purpose;
malicious; wicked or villainous.
Pandemic: An epidemic of infectious disease that has spread through human populations across a large
region, multiple continents, or even worldwide.
Refund: Repayment of the sum or portion of money paid.
Start of the Event: The date and time listed on the ticket for the time slot assigned or event start time
the original coverage was purchased for.
Ticket Cost: The total paid for the ticket including tax, shipping and service fees.
Terrorism: Use of violence and threats to intimidate or coerce, especially for political, religious, ethnic
purposes causing destruction of property, injury, or death.
Ticketguardian, LLC coverage is administered by ONLINE SHIPPING INSURANCE SERVICES, Inc. #OG55434 and its Underwriters