Implementation Success 

welcome to the ticketguardian family!  We are excited to partner with you and create a successful handoff between our companies while protecting your attendees & Fans.  To ensure a seamless integration process we view it in multiple steps:

  • Technology integration
  • product training for sales & support teams
  • joint pr & marketing
  • ongoing support

Therefore please fill out the form below so that we can connect the right members of your team with the right members of our team and start this partnership off as easy as possible.  In addition during the technology integration process our preferred communication method is #SLACK so if your team also uses #slack, we are happy to setup a shared channel and get that rolling.  

 

Please complete the form below

Project Lead Contact Info
Bare with us as we need to ask specific questions to ensure a seamless & successful implementation between our teams. If you need anything you can reach out directly to Spencer LaCouture at spencer@ticketguarian.net
Name *
Name
Phone *
Phone
Send Slack Channel Invite? *
We will send you an invite as well as any developers on your end if you just provide their email addresses to me in the Notes at the bottom or once I start the channel.
Integration Technical & Scalability Questions
CONFIDENTIAL: To calculate spikes in traffic and quote calls hitting our API across multiple clients/events we ask to understand your average conversions in addition to the month by month projections to ensure that scalability is always prepared. This information is protected under the Confidentiality Agreement which has been signed & will not be shared.
Planned Go Live date: *
Planned Go Live date:
Internally what is your target "go live" date with TicketGaurdian?
To help determine best options for billing etc.
Splitting Payments *
Does your Payment Processor/Gateway allow you to Split CC Payments?
Do you Receive Raw Card Data? *
We are fully PCI Compliant & therefore if you cannot split your payments we can collect the raw card data from you & process the customers card directly on our Merchant Account.
To calculate spikes in traffic & quote calls hitting our API across multiple clients/events we ask to understand your average conversions in addition to the month by month projections to ensure that scalability is always prepared.
Customer Success Contact Info
So that we can introduce Pete Adair (pete@ticketguardian.net) from our team who leads our Customer Success Team as well as can train your support teams on FAQs etc.
Name
Name
Phone
Phone
PR/Marketing Contact Info
So that we can introduce Adam Renner (adam@ticketguardian.net) from our team who leads our PR & Marketing efforts so that we can coordinate releases and marketing efforts.
Name
Name
Phone
Phone
Billing Contact Info
So that we can introduce Beau Jeppesen (beau@ticketguardian.net) our COO to coordinate any billing questions etc.
Name
Name
Phone
Phone
Additional Comments/Info
Any Notes or Comments