You’re here because you need to file a claim or you’ve already filed a claim and the policy you purchased was before 3/1/2018. The specific policy you were issued using our TicketGuardian technology was administered by Online Shipping Insurance Services (OSIS) and the claim is being decisioned and handled by them in its entirety.
During the process with OSIS if you want or need to connect with us directly for whatever reason, we want you to know that we are here to help and we’d like you to please email our internal escalations team directly at firstname.lastname@example.org. If you would like to reach us directly via phone, our internal escalations number is 844-849-4827.
Please know that your business and your passion for the experiences in life are why we are in business and since 3/1/2018 we have pulled 100% of our service and claims administration in-house to ensure that we can control the experience that you receive and again apologize for any frustration with the process previous to this change.
We thank you for being an adventurer, experience enthusiast, avid sports fan, weekend warrior, or any other type of event goer! We are trying to make it easier for you when you’re plagued with being unable to participate, to get your money back. Built for fans, by fans.
Please click on the button below to either file a claim or determine the status of your filed claim through OSIS’s automated system. (Note: this will take you to a site controlled by OSIS and no longer by TicketGuardian)
TicketGuardian Management Team