TICKETGUARDIAN STANDARD REFUND PROTECTION T & C'S

TicketGuardian, herein referred to as the Company, will pay you, herein referred to as the Ticket Holder the benefits described under this refund program herein referred to as ‘Program’.

CLAIMS PROCESS

The Ticket Holder can file a claim at claims.ticketguardian.net or by emailing claims@ticketguardian.net. The Ticket Holder must provide a claim form, invoice (proof of value), and any additional documents required by Company agent to substantiate the claim made. The claim must be filed no later than thirty (30) calendar days from the date of loss or no later than seventy-two (72) hours from the date of the event, whichever time limit applies first. Once the claim is filed, you have sixty (60) calendar days from the file date to furnish any required and/or additional documentation requested to substantiate the claim. Failure to provide the documentation within the sixty (60) day timeframe, unless otherwise agreed upon with the Company agent, will result in the claim being closed.

BENEFIT PAYMENT

Company will pay non-refundable Ticket Cost, less any refunds, tax and shipping up to the limits specified on your Program confirmation.

REFUND PROTECTION PERIOD

The refund protection period begins when the Program is purchased and remains in effect until the start of the event the Program was purchased for.

LIMITS

The Program has a limit of $2,500 per Ticket. The Program terms below are issued on a per-ticket basis.

PROTECTED OCCURANCES:

Situations not enumerated herein are specifically excluded from the program:

Delay of common carrier transportation that results in the Ticket Holder missing the event within forty-eight (48) hours of the event start date.

A mechanical breakdown of the Ticket Holder’s vehicle within forty-eight (48) hours of the event resulting in the non-use of the vehicle as transportation to the event.

The Ticket Holder or the Ticket Holder’s spouse is laid-off or terminated after three (3) consecutive years of employment through no action or fault of the Ticket Holder or Ticket Holder’s spouse. The termination must occur after coverage came into effect. Self Employed Workers, Interns (Internship Positions) , Volunteer Work, or any unpaid position, does not qualify for protection under this Program.

A death of the Ticket Holder’s family member within thirty (30) days prior to the date of the event.

Serious Illness or serious Injury to the Ticket Holder’s family member requiring the Ticket Holder to supply primary care. The family member is required to have an examination within seventy-two (72) hours of cancellation by a Physician; it is required the Physician advises the Ticket Holder to not attend the event. The Physician performing the examination and providing the diagnosis may not be a family member. It is required the exam is performed by a disinterested third-party.

Unforeseen serious Illness or Serious Injury to the Ticket Holder resulting in non-attendance of the covered event. The Ticket Holder is required to be examined within seventy-two (72) hours of cancellation by a Physician; it is required the Physician advises the Ticket Holder to not attend the event. The Physician performing the examination and providing the diagnosis may not be a family member. It is required the exam is performed by a disinterested third-party.

Unforeseen serious Illness or Serious Injury requiring hospitalization or is considered life threatening that occurs to a member of the Ticket Holder’s family after coverage came into effect. A Physician must examine the Ticket Holder’s family member within seventy-two (72) hours of cancellation it is required the Physician advises the Ticket Holder to not attend the event. The Physician performing the examination and providing the diagnosis may not be a family member. It is required the exam is performed by a disinterested third-party.

Unforeseen Severe Weather conditions which result in the Ticket Holder being unable to attend the event. The Ticket Holder must be unable to reach the event by any common carrier method such as car, rail, air transport or due to intervention of authorities. If event is cancelled due to weather, the Ticket Holder will not qualify for the benefits offered herein.

The Ticket Holder is requested for either Jury Duty, subpoena, or court order requiring the Ticket Holder to attend court the day the event is scheduled preventing the Ticket Holder from being at the event.

Fire, burglary, vandalism, flood, or natural disaster causes the Ticket Holder’s home to be uninhabitable after the Program came into effect.

Fire, burglary, vandalism, flood, or natural disaster causes the Ticket Holder’s work to be unsuitable for normal business practice within forty-eight (48) hours of the event and after the Program came into effect.

The Ticket Holder is involved in a traffic accident the day the event is scheduled which causes damaged to the automobile requiring repair to resume safe operation or injury to the Ticket Holder.

The Ticket Holder’s personal leave is denied if on Active Military Duty; disciplinary reasons exempt from the protection and benefits offered herein.

The Ticket Holder is required to travel for work related purposes greater than 50 miles away from main residence that conflicts with the date the event occurs which would not allow the Ticket Holder to attend the event. To receive benefits, the Ticket Holder must provide proof of the conflict that occurred after the Program was purchased. Benefit payment will only be made for a single ticket unless additional ticket(s) purchased were for a minor(s) under the age of 16 and they are directly related to the Ticket Holder. Self Employed Workers, Interns (Internship Positions) , Volunteer Work, or any unpaid position, does not qualify for coverage under this protection benefit.

The Ticket Holder or Ticket Holder’s spouse is relocated 100 miles from primary residence by current employer.

REFUND PROTECTION EXCLUSIONS

The terms and conditions of the Program do not cover pre-existing known or unknown conditions, or foreseeable events that the Ticket Holder is, or was aware of prior to the purchase of the tickets. This includes conditions or events that are likely to occur.

Rescheduled events fall under the event cancellation clause; the Program herein only applies to the original date and time of the event.

Ticket Resale, Ticket Scalpers, Ticket Brokers, or other individuals and/or companies buying tickets in bulk are excluded from the Program outlined herein, unless written authorization to do so has been specifically provided by Company prior to the purchase of the tickets. .

No claim can be made by any ticket scalper, broker, or individual the tickets are sold to. The Program is non-transferrable.

The Program will not pay the difference for any promo code, specials, sales made by the venue should the ticket price be reduced after the purchase, or the ticket holder failed to enter a promo code.

The below apply to both the Ticket Holder and Ticket Holder’s Family Members

Protection under this Program is not available for any direct or indirect loss resulting from the following:

Stolen tickets, lost tickets, Financial Default, unlawful acts committed by the Ticket Holder or Ticket Holder’s Family Members (Ticket Holder or not), business obligations (not including the protection benefits named above), contractual obligations, changes to personal plans, event cancellation by the venue or promoter for any reason (unless elected rider coverage selected), government intervention or regulation, Terrorism, alcohol abuse, substance abuse, war, acts of war, Epidemic, Pandemic, pollution, threat of pollutant release, Military Duty (unless covered specifically), civil unrest, civil disorder, natural disasters (Unless covered specifically) Normal Pregnancy, fertility treatments, childbirth or abortion (elective), unforeseen pregnancy complications, attempted suicide, pre-existing conditions, mental health disorders, nervous health disorders relating to: depression, anxiety, psychosis, and/or physical complications related thereof.

PROGRAM COVERAGE VOID

If the Ticket Holder provides incorrect data or facts to Company.

The Ticket Holder fails to provide notice of loss to the Company within seventy-two (72) hours from the date of the event.

If the original date of the event is cancelled or rescheduled for any reason.

If the tickets are purchased by a Ticket Broker, Ticket Scalper, Ticket Reseller, or any like/similar individual and/or company, unless written authorization to do so has been specifically provided by Company prior to the purchase of the tickets. 

GENERAL PROVISIONS

Protected Event must occur during the Refund Protection Period and be reported no later than seventy-two (72) hours after the date of the event.

No suit, action or proceedings for the recovery of any claim under this Program shall be sustainable in any court of law or entity unless the respective action is commenced within twelve (12) months after discovery by the Ticket Holder of the issue giving rise to the claim.

No authority is granted to any employee or person to alter, waive, modify, or make representations on any provisions of this Program.

Claims must be submitted to the Company no later than seventy-two (72) hours from the date of the event or within sixty (30) days from the date of loss, whichever time limit occurs first.

Any Protected Event will be promptly paid to the Ticket Holder or their Assignee upon providing any/all required information outlined herein.

The Program being offered will void upon discovery that the Ticket Holder misrepresented or concealed any material facts or circumstances, false accounts with or without the intent to deceive, relating to the claim filed, be it prior or following a Protected Event.

The Ticket Holder agrees to take any and all actions possible to minimize additional loss from any Protected Event.

Upon payment for covered event, OSIS Inc. shall be subrogated to all the rights of the Ticket Holder including whatever money may be recoverable. In the instance the Protected Event is a result of fraudulent activity from an employee of the venue and/or promoter, the Ticket Holder will take action against the venue and/or promoter and not hold Company responsible for claims associated with said activity.

Upon settlement of a claim, the Company assumes all rights to the full or remaining value of the ticket. The Ticket Holder is required upon request of Company to surrender ticket to Company.

This agreement is between the Company and the Ticket Holder. The right to use the Program offered by Company is personal to you and is not transferable to any other person or entity. Company reserves the right to make changes to the Company’s sites, terms and conditions at any time without notice. This is Program is not insurance coverage.

CLAIM DISPUTES

The parties agree that any and all claims or disputes arising out of the Program or performance of the Program shall be brought in Los Angeles County.

The Ticket Holder agrees to INDEMNIFY AND HOLD HARMLESS Company and/or its affiliates from any loss, liability, damage, or costs, including court costs and attorney fees that they may incur due to misreading, misunderstanding, and not following the coverage requirements outlined in these terms and conditions.

DEFINITIONS

Accident: An unfortunate incident that happens unexpectedly and unintentionally, typically resulting in damage or injury.

Active Military Duty: Full-time duty in the active military service of the United States.

Common Carrier: Licensed commercial entity that is for hire by air. Vehicle rental companies, urban rail, subway service do not fall under this definition.

Refund Protection Period: Time during which payment for occurrence of covered event is available, beginning on the effective date, the date ticket with coverage was purchased, and ending on the termination date, the start time and date of the event that the coverage was originally purchased for.

Epidemic: A widespread occurrence of an infectious disease in a community at a particular time.

Family Member: Spouse, child, spouse’s child, daughter-in-law, son-in-law, brother, sister, mother, father, grandparents, grandchild, step-brother, step-sister, step-parents, parents-in-law, brother-in-law, sister-in- law, aunt, uncle, niece, nephew, guardian, ward.

Felonious Assault: Intent to commit a serious crime, felony done with evil heart or purpose; malicious; wicked or villainous.

Financial Default: Failure to financially meet legal obligations or conditions resulting in suspension of operations.

Hospital: A fully licensed institution providing medical and surgical treatment. Nursing Home, long-term care and convalescent facilities do not fall under this definition when applied to this coverage.

Illness: A disease or period of sickness affecting the body or mind that starts during the Coverage Period resulting in a covered loss; not a Pre-Existing Condition.

Injury: Physical harm or damage to body as a result of an Accident occurring on or after the Effective Date of this coverage and prior to the Termination Date. Benefits for Injury caused by sickness, infirmity or other bodily disease will not be paid.

Mechanical Breakdown: A mechanical issue resulting in the inability of the vehicle being driven; a flat tire occurring on the way to the covered event requiring professional roadside assistance. Definition does not extend to routine maintenance or running out of gas.

Normal Pregnancy: A Pregnancy void of any complications.

Pandemic: An epidemic of infectious disease that has spread through human populations across a large region, multiple continents, or even worldwide.

Physician: A person legally qualified to practice medicine. Family Member’s are excluded from this definition.

Pre-Existing Condition: A medical condition known or unknown occurring prior to the effective date of the Coverage Period.

Protected Event: Any event that is listed under in the Protected Benefits section of this Program.in the Protected Benefits section of this Program.

Refund: Repayment of the sum or portion of money paid.

Ticket Broker: Offering the resale of tickets through a brokering service.

Ticket Cost: The total paid for the ticket including tax, shipping and service fees.

Ticket Resale: The act of reselling tickets for admission to events.

Ticket Scalper: An unauthorized ticket speculator who buys tickets to an event and resells them at inflated prices.

Terrorism: Use of violence and threats to intimidate or coerce, especially for political, religious, ethnic purposes causing destruction of property, injury, or death.

Company: TicketGuardian and its employees.

Ticket Holder: All persons listed on the Ticket.

Severe Weather: Extreme weather that poses immediate risks to life or requires the intervention of authorities. Examples would be baseball sized hail, blizzard conditions causing road closures, hurricanes. This does not include such weather heavy snowfall with roads open, ice on roads, or abnormal heavy rain, unless intervention of authorities are involved.

 

TicketGuardian, LLC refund program is administered by OSIS, Inc.