EVENTGUARDIAN COVERAGE POLICY T&C's
TicketGuardian, herein referred to as the Company, will pay you, herein referred to as the Certificate Holder, the benefits described within this policy.
1. Coverage Overview
1.1 CLAIMS PROCESS
A. In the event of a covered loss, the Certificate Holder can file a claim via claims.ticketguardian.net or by emailing email@example.com.
B. The Certificate Holder must provide a claim form, invoice (proof of value), and any additional documents requested by the claims agent.
C. Notice of claim or claim filing must be no later than twenty-four (24) hours after the start of the event.
1.2 BENEFIT PAYMENT
Company will pay non-refundable Ticket Cost, less any refunds, tax and shipping up to the limits specified on your policy.
1.3 COVERAGE PERIOD
Coverage goes into effect after twenty-four (24) hours from the time the tickets are purchased and remains in effect until the start of the event. If the event is within twenty-four (24) hours, the coverage is effective immediately.
The coverage has a limit of $2,500 for each certificate issued. Coverage is issued on a per-ticket basis.
A. If for any reason you are not satisfied with your purchase you will be reimbursed the full purchase price of your ticket, less the cost paid for this coverage.
B. If the event is cancelled due to venue related issue(s) except as outlined under section 2.1.
Coverage is not available under this certificate for any of the following:
2.1 EVENT CANCELLATION DUE TO FOLLOWING REASON(S) A. Cancellation by the Venue, Promoter or, Production Company due to
A. Lack of funds to hold or promote the event, insufficient financing 2. Low ticket sales, or event attendance, insufficient marketing
B. Voluntary decision to cancel event, change of heart
C. Labor related strikes
D. Prohibition of the event due to local ordinance, regulation, or statute, which was known prior, or at the time ticket or coverage was issued
E. Acts of Terrorism, War
F. Epidemic, Pandemic
G. Pollution, threat of pollutant release
H. Civil Unrest, Civil Disorder
I. Any circumstances known prior or at the time ticket coverage was issued that would result in the event being cancelled.
J. Cancellation resulting from Negligence by the Promoter or Production Company
K. Government INTERVENTION or regulation
2.2 OTHER EXCLUSIONS
A. Unlawful acts committed by the Certificate Holder or their Family Members (covered or not)
B. Any additional expenses paid to attend the event such as transportation, lodging, or other expenses incurred.
2.3 COVERAGE VOID
A. The Certificate Holder provides incorrect data or facts to Company.
B. The Certificate Holder uses the tickets for the event.
C. The Certificate Holder gives, sells, or trades the tickets to another party.
3. General Provisions
3.1 Covered Peril must occur during the Coverage Period and be reported no later than twenty-four (24) hours after the date of the event.
3.2 If the event is cancelled, the Promoter or Production Company must take all action available, within reason, to reschedule the event with the venue and agrees to provide documentation showing such efforts if requested by Company.
3.3 No suit, action or proceedings for the recovery of any claim under this coverage shall be sustainable in any court of law or entity unless the respective action is commenced within twelve (12) months after discovery by the Insured of the issue giving rise to the claim, provided however, that said time limitation is invalid by state law where this coverage is issued. In that case and such claim shall be void.
3.4 No authority is granted to any agent or person to alter, waive, modify, or make representations on any provisions of this Certificate.
3.5 Any covered loss will be promptly paid to the Certificate Holder or their Assignee upon completion of an executed claim.
3.6 Coverage will void upon discovery that the Certificate Holder misrepresented or concealed any material facts or circumstances, false accounts with or without the intent to deceive, relating to the claim filed, be it prior or following the covered peril.
3.7 The Certificate Holder agrees to take any and all actions possible to minimize additional loss from any covered peril.
3.8 Upon payment for covered peril, the underwriters shall be subrogated to all the rights of the Certificate Holder. The Certificate Holder specifically covenants and agrees to aid the Company in all manners possible to aid in securing the reimbursement of said covered peril. In the event the covered peril is a result of fraudulent activity from an employee of the covered venue/event or cause of covered peril, the Certificate Holder will take action against the carrier and not hold Company responsible for claims associated with said activity.
3.9 Upon settlement of a claim, the Company assumes all rights to the full or remaining value of the ticket. The Certificate Holder is required, upon request of Company, to surrender ticket to Company. In the event the Certificate Holder uses tickets to attend event, the Certificate Holder must reimburse the Company the amount paid in full for their claim immediately.
3.10 This agreement is between the Company and the Certificate Holder. This paragraph sets forth the terms and conditions which apply to the use by you of the Company intellectual property and any other subscription product or service offered for sale by the Company and/or its affiliates. The right to use any product or service offered by Company is personal to you and is not transferable to any other person or entity. Company reserves the right to make changes to the Company’s sites, policies, and these terms at any time without notice.
4. Claim Disputes
4.1 This Certificate shall be construed and interpreted in accordance with the laws of the State of California.
4.2 The parties agree that any and all claims or disputes arising out of the Certificate or performance of the Certificate shall be brought in Los Angeles County.
4.3 The Certificate Holder agrees to INDEMNIFY AND HOLD HARMLESS Company and its underwriters from any loss, liability, damage, or costs, including court costs and attorney fees that they may incur due to misreading, misunderstanding, and not following the coverage requirements as per this Company Certificate or as endorsed
Acts of God: an event that directly and exclusively results from the occurrence of natural causes that could not have been prevented by the exercise or foresight or caution; a natural catastrophe.
COVERAGE PERIOD: TIME DURING WHICH PAYMENT FOR OCCURRENCE OF COVERED PERIL IS AVAILABLE, BEGINNING ON THE EFFECTIVE DATE (DATE COVERAGE PURCHASED) AND ENDING ON THE TERMINATION DATE (UPON THE START TIME AND DATE OF THE EVENT COVERAGE AT THE TIME THE POLICY IS PURCHASED FOR).
Epidemic: A widespread occurrence of an infectious disease in a community at a particular time.
Family Member: Spouse, child, spouse’s child, daughter-in-law, son-in-law, brother, sister, mother, father, grandparents, grandchild, step-brother, step-sister, step-parents, parents-in-law, brother-in-law, sister-in- law, aunt, uncle, niece, nephew, guardian, ward.
Felonious Assault: Intent to commit a serious crime, felony done with evil heart or purpose; malicious; wicked or villainous.
Negligence: Failure to behave with the level of care that someone of ordinary prudence would have exercised under similar circumstances. Failure to take proper care in performing their duty.
Pandemic: An epidemic of infectious disease that has spread through human populations across a large region, multiple continents, or even worldwide.
Promoter: A person or company that finances or organizes an event.
Refund: Repayment of the sum or portion of money paid.
Ticket Cost: The total paid for the ticket including tax, shipping and service fees.
Terrorism: Use of violence and threats to intimidate or coerce, especially for political, religious, ethnic purposes causing destruction of property, injury, or death.
Company: TicketGuardian and its agents.
Certificate Holder: All persons listed on the Certificate.
Ticketguardian, LLc coverage is administered by OSIS, Inc. #OG55434 and its Underwriters